Resume
Professional Summary
I'm a patient services and healthcare strategy leader with an MBA, MEd, and 15+ years designing and scaling patient engagement, education, and support programs. I'm a builder of operating models, governance frameworks, and performance metrics to translate complex care access challenges into measurable gains in participation, utilization, and experience. I'm also a trusted advisor with a track record in vendor management, coalition-building, and program design for mission-driven, growth-oriented healthcare environments.
Core Competencies
Leadership: Strategic Organizational Planning & Growth; Change Management; Cross-Functional Team Leadership; Stakeholder Engagement & Partnership Development; Budget & Vendor Management; Leadership Mentoring
Patient-Centered Healthcare: Person-Centered Care Innovation; Health Equity & Public Health; Patient Engagement & Health Literacy; Patient-Centered Research; Outcome Measurement & Impact Assessment
Outreach & Performance: Digital & Content Strategy (SEO, Social, Brand); Data-Driven Decision Making; KPI Development; Process Improvement (Lean / 5S / QA); Accessibility Compliance; Adult Learning; Program Development & Management; Public Speaking & Relations
Professional Experience
2022-Present
Healthcare Strategy Consultant
In my current role, I advise healthcare and nonprofit clients on engagement strategy. Using data, stakeholder feedback, and strategic asset mapping I guide service expansion and content approaches that increase participation and reach.
2022-2023
Non-Profit Executive Director
I guided staff and volunteers through organizational transition while standardizing a DEI-centered assistance grant program and negotiating 20+ statewide vendor contracts – all without disrupting service to 75,000+ members.
2014-2021
Clinical Research Patient Voice Leader
Changing appendicitis treatment, I embedded the patient and caregiver voice into study design and stakeholder communications for a $12.9M clinical trial, presented findings to national audiences, and co-authored results in JAMA Surgery, NEJM, and BMJ Open.
2016-2021
Statewide Patient Engagement Director
I led a statewide patient access and engagement initiative across 15+ health systems and 10+ community programs, aligning hospital policy with emerging standards, resulting in 17,000+ interactions through curricula, webinars, and public awareness campaigns.
2003-2016
Nationwide Operational Manager
Directing cross-functional teams of up to 300 staff, I built KPI tracking and reporting infrastructure that drove a 75% improvement in operational metrics and raised site satisfaction to 95%.
Education
Master of Education
Seattle Pacific University - Seattle WA
Master of Business Administration
University of Washington - Tacoma WA
Bachelor of Arts, English
Bachelor of Fine Arts, Theatre Studies
University of Texas at Austin - Austin TX
Personal Interests
Outside of my professional life, I am passionate about volunteering and have participated on several boards. I relax by being creative in the kitchen, walking with my dog, and watching murder mysteries with my husband.